Tracking Orders, Payments & Receipts
Learn how to track your order, get payment confirmations, and view receipts.
How to Know if Your Elderbrook Merch Order Was Successful
Learn how to confirm your Elderbrook Merch order and what to do if you didn’t get a confirmation email.
How to Fix a Wrong Shipping Address on Your Elderbrook Merch Order
Need to update your shipping address? Here's what to do if you entered the wrong one
How to Cancel or Change Elderbrook Merch Orders
Learn how to cancel or make changes to your CUSTOMIZE order before it ships.
Reasons Why Your Elderbrook Merch Order May Be Canceled
Understand common reasons for Elderbrook Merch order cancellations and what to do next.
Which Payment Methods are Accepted by Elderbrook Merch
See what payment options are accepted by Elderbrook Merch, including credit cards and Klarna.
Why You Might See Multiple Charges from Elderbrook Merch
Unsure why you were charged more than once? Here's what it could mean and how to fix it.
What to Do If Your Credit or Debit Card Isn’t Working at Checkout
Having issues with payment at checkout? Follow these steps if your card is being declined.
Understanding Non-Sterling Transaction Fees on International Orders
If you’re ordering from outside the U.S., your bank may charge a fee. Here’s why. What is a non-sterling fee?. It’s a small charge from your bank for converting your payment into U.S. dollars. How to avoid surprises. Check with your bank before order