Submit a Ticket

Shop

Elderbrook Merch 

<p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;">Start a Return<a href="https://help.electricfamily.com/support/solutions/articles/47001233948-our-return-policy" id="isPasted">&#xA0;</a></p><p><iframe src="https://app.shiphero.com/returns/76946/?language=en" width="100%" height="100%" style="min-height: 900px;" class="iframe" frameborder="0" sandbox="allow-scripts allow-forms allow-same-origin allow-presentation"></iframe></p><p><br></p>

Start an Elderbrook Return

Elderbrook Return Policy & Portal

Did my order go through?

What should I do if I entered an incorrect shipping address?

Can I modify or cancel my order?

Why was my order canceled?

Tracking Orders, Payments & Receipts

Accepted forms of payment:

Why was I charged multiple times?

My credit/debit card isn’t going through

What is a non-sterling transaction fee?

Payments

Our Shipping Process

Processing Time

How do I track my order?

Where is my order shipping from?

When will I receive my order?

International Customs and Fees

Can I have my package shipped to a hotel?

What should I do if my order is returned back to sender?

I paid for expedited shipping. Why hasn't my order shipped?

What do I do if there is an issue with my tracking link?

What do I do if there is an issue with the item I received?

Where Do Orders Ship From?

Shipping

What is Elderbrook's Return Policy?

Handling Out-of-Stock and Backorder Items During the Holidays

Start an Elderbrook ReturnUpdated 6 days ago